QUALITY MANAGER

The Castolin Eutectic Group is a global leader and pioneer in wear protection, repair and joining technology. We produce and sell high-quality welding and coating consumables, welding equipment and services. We enable our customers to achieve sustainable and resource-saving production by extending the service life of machines and systems and by reducing maintenance and spare parts costs. We thus make a significant contribution to industrial sustainability.

Castolin Eutectic has been manufacturing in Mexico for 50 years. We are based in a purpose-built facility in Cuautitlán Izcalli, Mexico City.

Reporting to the Operation Director and working closely with the Global Quality Director, the Quality Manager has an important role in the organisation; ensuring that we offer products of the highest quality to our customers.

MAIN RESPONSIBILITIES:

• Be an advocate of company values and an ambassador for Quality stewardship across the site.

• Lead the Eutectic Mexico Quality Assurance team, having overall responsibility for Quality and providing the team with motivating leadership and clear direction.

• Set standards in line with the Castolin Eutectic Quality Management system, industry norms and customer requirements.

• Ensure that products are compliant with specification and are fit for purpose.

• Implement Quality procedures and production controls at every stage in the production process, monitoring and trending control point data to ensure that production processes are tightly controlled.

• Manage and plan Quality control and inspection activities across the site.

• Drive Quality & Efficiency into Manufacturing and Supply Chain operations and processes.

• Work with the Global Quality Director to grow and develop the Quality Management System, with a focus on the use of Quality Tools and in line with the company’s commitment to continuous improvement, excellent product quality and best-in-class customer service.

• Ownership of the site Quality Management System.

• Maintain ISO 9001: 2015 Quality Management System to ensure compliance.

• Management Representative to audit bodies, and Auditor, with responsibility for internal audit process and coordination with audit bodies for external audits.

• Responsible for dealing with all aspects of Customer Complaint and Non-Conformance management.

• Rigorously focus on eliminating product Non-Conformances, logging and reporting them to the site leadership team, determining Root Cause and implementing Corrective Actions and Preventative Actions - and ensuring that these are fully validated through Non-Conformance review.

• Actively work to eliminate Product and Process Non-Conformances, product defects and waste – resulting in an acceptable Cost of Quality and Cost of Poor Quality.

• Put in place an effective Quality Inspection Process where both the Quality Inspectors and the Production Operators are fully trained in Production Processes and Product Inspection and evaluation techniques.

• Support the Supplier Evaluation and Development Process with Quality input.

• Report Quality findings and issues to Senior Management on a daily basis.

• Compile Quality information for input to the Management review.

• Participate in meetings held at various levels in the organisation.

• Lead the Objectives setting process for Quality Assurance Team employees.

• Lead the Performance and Development Dialogue process for Quality Assurance Team employees.
  

• 3rd Level Degree in a science or engineering related discipline with a minimum of 5 years’ experience.

• Excellent Knowledge of ISO standards and the ISO certification process.

• People management and people development skills

• Excellent communication skills, both written and verbal.

• Team working across all functions.

• Competence to build and effectively manage interpersonal relationships at all levels.

• Strong Planning, Organising and Time Management skills.

• Change Management & Influence experience.

• Developing & Coaching Individuals/Teams